Monday, 18 May 2015 00:00

How to Have Your Voice Heard

Written by
Rate this item
(0 votes)

The frustration of dealing with your student loan servicer, Part (1)

After representing student loan borrowers for the last few years I have come to realize that the most important aspect of obtaining some type of student loan debt resolution is getting the issue in front of someone who can communicate with you.

First, let me clear up some confusion about who the players are. First, you have a lender of the student loan. For the Federal Student Loans, for simplicity sake, let’s just say the lender is the U.S. Department of  Education. If the word “direct” appears in any of your paperwork, the lender is Dept. of Ed because you got the money directly from them. This is a very simple concept and the very first step in obtaining some resolution to your student loan concern.

That being said, Navient, Great Lakes, NelNet, for an example, are NOT your lender. They are servicers who collect student loans and process the administrative end of things for the US Department of  Ed. This is the essence of the frustration for many student loan borrowers.  The driving force behind complaints to the Dept. of Ed, and any other entity in the loop, is the failure of the servicers to provide clear, concise, accurate, and appropriate information. This is why the Consumer Financial Protection Bureau,  has sent out a Request for Information where you can have your voice heard. 

This is your opportunity to tell your story.

This call for action by student loan borrowers has just recently been issued. The full request for public inquiry was launched on May 14, 2015. Many feel that this has been coming for a very long time and certainly should have been issued earlier. Attached is the link to the full article:

In encourage anyone who has had issues with the servicers, or collection agencies hired by the servicers, to file a complaint. I can assist you with those issues if nothing is getting done or the issue persists.

D.J. Rausa

Student Loan Lawyer

This email address is being protected from spambots. You need JavaScript enabled to view it.         

Read 4448 times Last modified on Thursday, 28 July 2016 21:45
D.J. Rausa

With over 21 years of experience as a consumer bankruptcy attorney, D.J. Rausa stays on the cutting edge of Bankruptcy and Student Loan Law which enables him to provide vital information to his clients.

Initial Free Consultation

  1. Your Name(*)
    Please let us know your name.
  2. Your Email(*)
    Please let us know your email address.
  3. Phone(*)
    Please write a subject for your message.
  4. Message(*)
    Please let us know your message.
  5. Invalid Input
  6. Enter Code
    Invalid Input

Compassionate. No-nonsense. Great job. Saved me $85K!

I had three choices: two large groups, or Mr. Rausa. I chose Mr. Rausa because of his numerous excellent reviews from clients as well as other attorneys. Also, I wanted someone to provide personal service and have a vested interest in my difficult student loan case.

I certainly made the right choice. Mr. Rausa personally answered two of my phone calls and regularly answered my emails, even on one Sunday evening.

After 30 years of student loan "prison", he got me freedom AND he even got the US Dept. of Justice to dismiss 25% of my loans, which saved me $85K.

I feel like I have a new lease on life because of Mr. Rausa. I wish I could recommend 10 stars.

Posted by a client - September 25, 2018

AVVO Lawyer Rating is Superb!

Respected Legal Source

D.J. Rausa interviewed by the Wall Street Journal for article on Bankruptcy and Student Loan Debt.

Debt Doc's D.J. Rausa is recognized as a legal expert in Student Loan Debt Resolution and the associated Bankruptcy Laws.

Read what D.J. recently told The Wall Street Journal regarding the probable rise in Student Loan Debt Resolution through Bankruptcy.

Client Testimonial

To whom it may concern,
Debt Doc's attorneys are extremely knowledgeable with the complexities of Federal Student Loans.
I went from a thriving career to full medical disability, ending with an SSDI placement. Unfortunately, I lost everything and became unable to continue making the student loan payments, so it was in deferment for over five years. When the SSDI settled I tried to negotiate an affordable payment plan with the loan holders but they refused my efforts, instead demanding over twice the amount I could afford.
I contacted DJ Rausa at Debt Doc and found him to be courteous, responsive and quick to assess my situation. He was sure he could help and took time to answer all questions, which relieved much anxiety. Within months he successfully resolved the debt! With much confidence, I highly recommend Mr. Rausa.
Please contact me if you have any additional questions.
Websites with bunus at Bingo games.